Job Description

Restaurant Operations Manager

Company: Chick-fil-A Medina (OH) Tony Morgano, a Medina native and former Navy submarine officer, opened Chick-fil-A Medina in 2021 with a vision to develop people, serve the community, and pursue operational excellence. Chick-fil-A Medina is known for its strong culture, leadership development opportunities, and community involvement through family events, Kids Eat Free nights, and local partnerships throughout Medina County. With a structured growth path from Team Member to Executive leadership, Chick-fil-A Medina is committed to helping team members build valuable skills, grow as leaders, and reach their full potential. Chick-fil-A Medina is a growing $7 million+ restaurant that has experienced consistent year-over-year growth while continuing to invest heavily in people development, training, and leadership systems. Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years. Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation. Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022). Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.

Value and Appreciate Employees Health Insurance Contribution IRA with Matching Paid Time Off Employee Meals Uniform Allowance Performance Bonus 100% Tuition & Books Covered through the University of the Cumberlands Sundays Off Structured Leadership Development Program Investment in Professional Certifications and Training Clear Path to Advanced Leadership Opportunities Overtime Available Opportunity

We are seeking a Restaurant Operations Manager to join our leadership team at Chick-fil-A Medina. This is a full-time leadership opportunity for someone who is passionate about developing people, building strong teams, and driving operational excellence. Whether your strengths are in kitchen operations, hospitality, or overall restaurant leadership, we want to connect with individuals who can take ownership, develop others, and deliver meaningful results. Working alongside an experienced leadership team, you will help strengthen daily operations, develop future leaders, improve systems, and create an environment where both Team Members and guests thrive. Specific leadership responsibilities will be aligned with your experience, strengths, and the needs of the restaurant.

Your Impact

• Lead, coach, and develop Team Members and emerging leaders to build a high-performing restaurant team
• Take ownership of assigned operational areas, ensuring consistent execution and accountability
• Lead restaurant shifts while maintaining high standards for hospitality, food quality, safety, and efficiency
• Build a culture of servant leadership, teamwork, ownership, and continuous improvement
• Support recruiting, interviewing, onboarding, training, and developing Team Members and future leaders
• Oversee scheduling, staffing, and operational readiness within assigned areas
• Establish clear expectations, provide meaningful feedback, and address performance concerns
• Monitor key performance indicators and implement strategies to improve operational results
• Identify opportunities to strengthen systems, improve processes, and increase efficiency
• Partner with fellow leaders to deliver exceptional guest experiences and a positive team culture
• Support operational goals related to food safety, order accuracy, speed of service, labor, and profitability
• Develop leaders who can maintain excellence and accountability even when you are not physically present

Background Profile

• 2+ years of leadership experience in restaurants, hospitality, retail, or another fast-paced, team-oriented environment
• Proven ability to lead, coach, and develop individuals and teams
• Demonstrated success improving performance, strengthening accountability, or achieving measurable results
• Strong communication, organization, and problem-solving skills
• Ability to balance genuine care for people with clear expectations and operational accountability
• Comfortable leading shifts, managing multiple priorities, and making decisions in a fast-paced environment
• Experience with scheduling, operational metrics, training, inventory, or food safety preferred
• Chick-fil-A experience is a plus but not required
• Passion for servant leadership, continuous improvement, and developing others

Apply now and you will be contacted ASAP.

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