Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Human Resources
Department: DEP Payroll
Division: DIV HR Ops, Total Rewards
Work Location: Honda Heritage Center
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)
The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.
Payroll Customer Service & Tier 1 Case Resolution
• Serve as the first point of contact for payroll-related inquiries submitted through HR
Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,
timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,
managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications
clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or
leadership
Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,
Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow-
up
• Identify missing information and request additional details needed to support
resolution
• Partner with payroll workstreams to ensure cases are routed accurately and closed
with appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories,
intake forms, and knowledge articles.
Employment Verifications, Legal Requests & Administrative Support
• Complete verification of employment and income requests in accordance with
company policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries,
unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information is
handled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when
additional review is required.
Knowledge Management & Continuous Improvement
• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,
and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improve
service delivery.
• Participate in training, cross-training, and process improvement activities to strengthen
payroll support consistency
Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
▪ Equivalent combination of education and relevant experience may be considered.
Minimum Experience
▪ One to three years of customer service, payroll support, HR shared services, human
resources, timekeeping, or related administrative experience.
▪ Experience using case management, ticketing, payroll, or timekeeping systems
preferred.
▪ Experience in handling confidential employee information and service level
expectations preferred.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
...for kids, 2 hours for SRP, and extended time for difficult cleanings. 2. We want to... ...ready to find your dental home and be a part of our amazing team, please send us your... ...Paid time off Health insurance plan Retirement plan Holiday pay Reimbursement for...
...Environmental and Working Conditions: Works in patients home in various conditions. Possible exposure to blood and bodily... ...effective communication to patient/family, team members, and other health care professionals as evidenced by clinical notes, case conferences...
...Infusion Nurse LPN Or RN Reports To: Director Of Nursing Job Summary: Professional member of health team who provides highly specialized skilled nursing services in client's home, under the direction of a plan of treatment established by physician. Job Responsibilities...
Position OverviewHornets Sports & Entertainment (HSE) is seeking a Manager of Communications... ...mindset and approach towards developing publicity campaigns and announcements.Hornets... ...and community efforts.Assist with public relations and communications efforts around...
...Job Description Job Description MR. AIR NYC Lead Ductless / Heat Pump Installer Job type: Full-time Work location: Based in Brooklyn, with field installations throughout New York City Base pay: $40-$52 per hour, based on relevant experience, demonstrated...