POS Support Analyst with Kaseya Experience - Remote Job at Georgia IT Inc, United States

  • Georgia IT Inc
  • United States

Job Description

POS Support Analyst with Kaseya Experience

Location: Remote

Position Type: Contract

US Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.

Skills:

  • Experience in R/D support tools like Kaseya, SCCM
  • Windows 7/10 administration level for troubleshooting the logs
  • Splunk or similar tool to analyze the logs
  • Experience in scripting languages like PowerShell/Python
  • POS domain experience
  • Critical/Analytical thinking
  • Flexible to working during US night hours
Activities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support Activities
  • Nightly deployment validation North America/Canada company owned stores
  • Monitoring of deployments using Marimba and perform remediation based on SOPs
  • Support software deployments overnight
  • Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
  • Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
  • Communicate issue resolution to release and deployment teams
  • Perform maintenance and system configuration support for the endpoints that are part of deployment
  • Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues

Job Tags

Contract work, Remote work, Flexible hours, Night shift

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